Policies: What You Need to Know About How Things Work Around the DIY
What You Need to Know About: Private Coaching Sessions Policies
There are no refunds on coaching.
Public coaching packages must be completed within 3 months of purchase. If unforeseen circumstances make that impossible, you have the option of joining the DIY at the Insider rate ($10/month) to maintain access to your remaining pre-paid sessions.
Please note that all pre-paid coaching sessions purchased at member rates are valid only during the period of membership, so they do not "roll over" if membership is suspended or ended.
Additional 1:1 meetings are available to all members at the current member pricing. Please note: Sessions purchased at the special membership rate may be used by members only, so no gifts, tradesies, or transfers to non-members.
According to the IRS reps I spoke with personally, my services, including DIY membership, are tax-deductible, so in the long run, they are essentially FREE to you! Here's an article I found online that explains more, and here are links to specific IRS publications that detail where and what to deduct: Publication 970 and Publication 535.
Your participation in the group is completely voluntary, and I respect your right to simply observe if that's what you want to do. Because I cannot actually read minds (as far as you know), there is a signal you can give to let me and other members know that you wish to observe rather than participate in an exercise or discussion. If you do not wish to answer a question or participate, you can use the DIY "safe word" which will relieve you of any pressure to participate. All you have to do is say "Pass" when asked a question, and that will let me know that you are not willing to participate. I will not probe, press or insist on a response when you pass, nor will I call on you again in that meeting unless/until you raise your hand to indicate your willingness/readiness to speak.
As a DIY member, you receive priority access and preferential pricing to work with Ronnie or purchase products and services from Veronika Noize LLC and the DIY Marketing Center. See the monthly specials listed in the Member Area. Members may buy their 1:1 time with Ronnie through the DIY calendar on the member coaching page.
To schedule your 1:1 time with Ronnie, simply find a time in the calendar. All meetings are held via Zoom, and you will receive an immediate confirmation, plus a reminder of your session. Add your phone number if you wish a reminder by text a couple of hours before your session.
Your prepaid sessions and/or credits are on your account (enter your email address in the red Redeem Coupon or Package space to check what's you've got).
Your Zoom session will be recorded, and the links to your down-loadable recordings and transcript will be emailed to you after the meeting.
If you have any questions, need assistance, or simply wish to give us suggestions or feedback, please do not hesitate to call us at 360-882-1298 Monday through Thursday from 9 AM-3 PM (Central). All of us (Ronnie, Jerry, and anyone else who works here) are dedicated to providing you with the support, tools and information you need to make your membership successful, meaningful, and profitable. Your satisfaction is important to us, so please let us know how we can better serve you. While we may not always be able to comply with every request or suggestion, we will do our best to immediately address and work out any issues that inhibit your complete satisfaction with your membership.
Eventually, everybody's credit/debit card is declined, and most often, it is because it expired. You will be notified immediately when your monthly dues payment does not run as scheduled, and you have 7 days grace to update the card. Our system is a little tricky (we kind of hate it because members find it so confusing), so we are happy to walk you through the process. Usually we just have a short phone call to handle the process, and we're all set.Please note that at day 8, your access to the website will be turned off and all membership benefits, including any unused 1:1 coaching sessions, will be deleted.If there are extenuating circumstances, by all means please get in touch. We are kind, compassionate, and flexible, but we do not chase down people who don't value their membership here.
If for any reason you decide that membership in the DIY Marketing Center isn't what you need, you may of course cancel at any time. To cancel, all you have to do is login to your member profile, and turn off recurring payments. YOU are in full control, so you are responsible for any payments made. In other words, if you don't turn off your monthly dues, please don't expect a refund.
If you're stumped by technology, we can take care of it for you. Simply notify us in writing (email works) that you wish to cancel at least 24 hours BEFORE your next payment is set to run. None of this text messaging or pinging on FB at 11:45 PM that you want to cancel your dues that run at midnight. (Yeah, it happened.)
Since technology can fail anyone, I strongly recommend that you call (during business hours, not on Sunday morning) to confirm that your cancellation request has been received.
While we do not offer refunds, we do not believe in strangulation contracts. That means we will (sadly, because we'll not enjoy seeing you go) release you from your membership at any time. Please note that all prepaid sessions must be used while your membership is current; unused sessions are forfeit upon termination of your membership. Period.